Kohl’s Review: Great Savings on Clothing, Shoes, Toys, Home décor, Appliances and Electronics

About Kohl’s

Kohl’s is the second largest retailer in the United States in terms of revenue. They’ve been around since 1962 and went public in 1992. Their reputation is one thing that is easy to like about them. Kohl’s is currently ranked #146 on the Fortune 500 list. In terms of sales, they surpassed competitor JCPenney for the first time in 2013. Kohl’s has over 1100 stores in the United States and has recently renovated approximately 100 of them, with plans to expand the size and number of stores in the coming years. The ratio of mall-based stores to urban store locations is fairly even. This demonstrates that Kohl’s is doing well in reaching a diverse range of customers across the country. Kohl’s clothing.

Kohl's clothing

The Good

  • Low prices for big brand items
  • Kohl’s has 55 years of experience
  • Unlimited time to make returns

Kohl’s has a large customer base for a variety of reasons, including but not limited to:

Low Prices for Big Brand Items

It is simple to save money when shopping at Kohl’s. Kohl’s consistently runs multiple promotions across their website, allowing you to save as much money as possible as a shopper. They have designed their online store with the same discount/money-saving model that has driven retail sales for years in their physical stores. There is some content duplication between the online and physical stores. There are also many one-of-a-kind products in the online store that are not always available elsewhere. Not only are there always a lot of clothes for sale, but many of them are from top brands in the industry. Kohl’s offers a great mix of top brands and exclusive brands to provide customers with stylish and affordable options.

Kohl’s has 55 Years of Experience

Kohl’s has grown to become one of the most powerful clothing retailer brands in the United States. While this brand growth did not happen overnight, it is evidence of their large and supportive customer base. Being in business for 55 years has clearly taught them how to both describe and implement their various policies, assisting in making their shopping experience one marked by transparency and, ultimately, customer satisfaction.

Unlimited Time to Make Returns

One of Kohl’s most popular policies concerns the handling of returns. Customers have an unlimited number of days to return clothing items, making this a truly no-hassle/no-questions-asked policy. There is no need for a receipt to complete a return because no questions must be asked. Charges are refundable within a year of the transaction date. Customers who return items after the 12-month period may receive in-store credit or a corporate-issued refund. Customers appreciate this policy because it allows them to return items quickly and easily. Most customers are pleased when they return an item to Kohl’s, as one might expect.

The Bad

While Kohl’s online store excels in many ways, there is one area they fall short in when compared to other top clothing store competitors:

  • No Free Shipping Offered

While Kohl’s shipping rates are competitive, free shipping is not currently available due to a policy. Many other online clothing stores, for example, provide free shipping on all orders that exceed a certain amount of money. Although there is no free shipping policy in place, gift cards are typically sent out for free shipping when orders exceed $75. Except for the fact that they do not offer free shipping, their freight rates are competitive with the rest of the industry. They use a tiered system, which means that your shipping costs vary based on the total amount of clothing merchandise purchased.

Standard Ground and Priority Air are the two primary modes of shipment. Prices vary, as previously stated, but it is reasonable to expect to pay between $6 and $25 for standard ground and $16 to $60 for Priority Air. Standard Ground takes 3 to 6 business days, while Priority Mail takes 2 to 3 business days. Although they do not have a free shipping policy, their shipping rates and time frames are reasonable when shopping for clothes online.

The Bottom Line

Kohl’s is one of the best online clothing retailers in the industry, especially for low-cost clothing. They are good at reaching out to more customers and understand the online paradigm. The interchangeability and sharing of items between the online site and the physical stores across the country is easy to appreciate. If you purchase an item online, the return process is very simple because you can easily return the item to any store, with or without a packing slip. We recommend shopping with them online because of their low prices on big brand items, 53 years of experience, and fantastic return policy.